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Quiz: Accounts Receivable: Aging Reports, Collections, and Write-Offs

By Nancy Kimmel, MSN, FNP / July 2, 2026

Quiz: Accounts Receivable: Aging Reports, Collections, and Write-Offs

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Question 1 of 100

1. Question

A medical assistant is contacting a patient about a delinquent account. The patient becomes upset and states that they cannot pay the bill due to a recent job loss. What is the most professional and helpful response?

"You must pay this bill immediately or we will send your account to collections."
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"I understand this is a difficult situation. Would you be interested in setting up a payment plan?"
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"If you don't pay, it will negatively affect your credit score."
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"I can't help you if you're not willing to pay anything."
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Question 2 of 100

2. Question

A medical office’s A/R aging report shows a total of $150,000 in accounts receivable. Of this, $45,000 is in the “over 120 days” category. How should the office manager interpret this data?

The practice has a very healthy and stable cash flow.
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The practice is at significant risk for revenue loss and needs to intensify its collection efforts on aged accounts.
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The practice's current collection strategies are highly effective and no changes are needed.
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The practice has a low volume of outstanding patient balances.
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Question 3 of 100

3. Question

A new medical assistant is tasked with reviewing the A/R aging report. Which accounts should they prioritize for immediate collection efforts?

All accounts with balances under $50, as they are easiest to collect.
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All accounts in the 0-30 day category to prevent them from becoming delinquent.
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The accounts with the largest dollar amounts in the 91-120 day and over 120 day categories.
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The accounts of patients who have been with the practice the longest, out of courtesy.
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Question 4 of 100

4. Question

A patient’s account has a balance of $250 that is 75 days past due. According to a typical collection process, what would be the most appropriate next step?

Send the account to a collection agency.
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Make a follow-up phone call to the patient.
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Write off the balance as uncollectible.
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Send a gentle reminder letter.
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Question 5 of 100

5. Question

A provider’s standard fee for a procedure is $500. The contracted rate with ABC Insurance is $350. The patient has a $50 copay. ABC Insurance pays $300. What is the contractual adjustment?

$50
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$150
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$200
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$300
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Question 6 of 100

6. Question

Before making a collection call, a medical assistant should have all of the following information readily available EXCEPT:

The patient's account balance and the date of service for the charges.
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The patient's preferred pharmacy and medication list.
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A record of any previous payments or payment arrangements.
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The name of the patient's insurance carrier and the claim status, if applicable.
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Question 7 of 100

7. Question

The Fair Debt Collection Practices Act (FDCPA) restricts which of the following actions?

Contacting a debtor at their place of employment after being told the employer prohibits such calls.
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Sending a written validation notice to the debtor to confirm the debt amount.
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Offering a payment plan to the debtor to resolve the outstanding balance.
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Contacting the debtor by phone between the hours of 8 a.m. and 9 p.m.
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Question 8 of 100

8. Question

The memory anchor “A.G.E.” is designed to help medical assistants remember the key steps in A/R management. What does the “G” stand for?

Generate
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Garnish
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Guide
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Give up
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Question 9 of 100

9. Question

Under which of the following circumstances would it be appropriate for a medical office to make a bad debt write-off?

The patient has a high-deductible health plan and has not met their deductible.
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The practice has received a bankruptcy notice for the patient.
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The patient has not paid their copayment for their last three visits.
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The patient is disputing a charge on their bill with their insurance company.
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Question 10 of 100

10. Question

What is the primary tool used to track outstanding patient balances by the length of time they have been due?

Patient ledger
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A/R aging report
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Daily journal
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Fee schedule
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Question 11 of 100

11. Question

A busy pediatric clinic decides to schedule four patients at the beginning of each hour and then see them in the order they arrive. Which scheduling method is this clinic using?

Time-Specified Scheduling
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Wave Scheduling
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Modified Wave Scheduling
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Open Booking
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Question 12 of 100

12. Question

A clinic has recently implemented a new electronic health record (EHR) system with a patient portal. To improve scheduling efficiency, which feature of the patient portal should the CCMA encourage patients to use?

Accessing their lab results.
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Requesting prescription refills.
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Using the online self-scheduling feature.
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Sending secure messages to their provider.
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Question 13 of 100

13. Question

A clinic is experiencing long patient wait times and a chaotic waiting room. They want to implement a new scheduling system to better manage patient flow. Which of the following would be the LEAST effective solution?

Implementing a modified wave scheduling system.
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Offering online self-scheduling options.
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Switching to an open booking system.
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Using automated appointment reminders.
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Question 14 of 100

14. Question

A clinic is trying to reduce its no-show rate. Which of the following strategies would be the most effective?

Implementing a policy to charge for missed appointments.
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Sending automated appointment reminders via text and email.
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Overbooking the schedule to compensate for no-shows.
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Calling every patient the day before their appointment.
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Question 15 of 100

15. Question

A medical assistant is preparing for the day’s appointments. To improve patient flow, what is the MOST important action for the assistant to take before patients arrive?

Ensure the waiting room is clean and tidy.
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Prepare the examination rooms with necessary supplies.
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Call each patient to confirm their appointment time.
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Review the schedule for any potential conflicts.
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Question 16 of 100

16. Question

A patient arrives at the clinic without an appointment, complaining of acute abdominal pain. The clinic uses a time-specified scheduling system and is fully booked. What is the most appropriate initial action for the CCMA?

Tell the patient to come back another day.
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Schedule the patient for the next available appointment, which is in two days.
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Follow the clinic's triage protocol to assess the urgency of the patient's condition.
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Ask the patient to wait and see if there is a cancellation.
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Question 17 of 100

17. Question

A patient calls to schedule a follow-up appointment for a minor, stable condition. The provider has indicated that a 15-minute appointment is sufficient. Which scheduling method would be most appropriate for this situation?

Time-Specified Scheduling
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Wave Scheduling
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Modified Wave Scheduling
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Open Booking
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Question 18 of 100

18. Question

A patient is checking out after their appointment and needs to schedule a follow-up visit in three months. The CCMA schedules the appointment before the patient leaves the office. This is an example of which best practice?

Using automated reminders.
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Implementing a waitlist.
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Scheduling follow-up appointments at the end of visits.
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Offering online self-scheduling.
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Question 19 of 100

19. Question

A patient with a known history of heart disease arrives for a routine check-up and mentions they have been experiencing mild chest discomfort. The CCMA takes the patient’s vital signs and notes a slightly elevated heart rate. What is the most appropriate next step?

Proceed with the routine check-up as scheduled.
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Immediately inform the provider of the patient's symptoms and vital signs.
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Ask the patient to reschedule their appointment.
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Tell the patient to go to the emergency room.
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Question 20 of 100

20. Question

The provider at a small, rural clinic prefers to have a steady stream of patients throughout the day but also wants some flexibility to accommodate walk-ins. Which scheduling method would be the best fit for this clinic?

Time-Specified Scheduling
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Wave Scheduling
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Modified Wave Scheduling
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Open Booking
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Question 21 of 100

21. Question

A medical assistant is reviewing a patient’s chart and notices that a report from a recent specialist visit is missing. To align with the goals of Promoting Interoperability, what is the most appropriate next step?

Tell the patient to bring a copy of the report to their next visit.
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Use the Health Information Exchange function in the EHR to request the report electronically.
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Call the specialist's office and ask them to fax the report.
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Make a note in the chart that the report is missing.
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Question 22 of 100

22. Question

A medical assistant is working in a practice that participates in the MIPS track of the Quality Payment Program. Which of the following is NOT one of the four performance categories under MIPS?

Quality
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Cost
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Patient Satisfaction
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Promoting Interoperability
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Question 23 of 100

23. Question

A medical office is implementing a new workflow to meet MIPS Improvement Activities requirements. Which of the following projects would most likely qualify as an Improvement Activity?

Redecorating the waiting room.
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Implementing a new process for following up on patient test results.
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Offering a new discount for cash-paying patients.
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Expanding the office's business hours.
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Question 24 of 100

24. Question

A patient at a new practice needs their medication list updated in the EHR. According to CMS regulations for CPOE, who is authorized to enter this information?

Any medical assistant, regardless of certification
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A credentialed medical assistant
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The office manager
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Only the physician or licensed provider
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Question 25 of 100

25. Question

A physician asks a medical assistant to help the practice improve its Promoting Interoperability score. Which of the following tasks would directly support this goal?

Scheduling patient appointments
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Assisting a patient with setting up their patient portal account
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Preparing the exam room for the next patient
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Collecting a copayment from a patient
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Question 26 of 100

26. Question

A practice is trying to decide between the MIPS and Advanced APM tracks. The main factor that distinguishes an Advanced APM from MIPS is that the APM involves:

Less use of electronic health records
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More financial risk and potential for greater reward
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Fewer quality reporting requirements
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A focus on episodic care only
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Question 27 of 100

27. Question

A practice manager is explaining MACRA to a new medical assistant. Which statement best summarizes the primary goal of this legislation?

"MACRA's goal is to increase the number of patients we see each day."
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"MACRA aims to ensure all medical assistants are certified."
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"MACRA is designed to pay doctors more for providing higher quality, more efficient care."
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"MACRA's purpose is to transition all practices to paper charts."
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Question 28 of 100

28. Question

The influence of the Centers for Medicare & Medicaid Services (CMS) extends beyond just government-funded programs because:

CMS regulations are mandatory for all private insurance companies.
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As a major payer, CMS standards often become the industry standard.
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CMS has the authority to close down any medical practice.
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All medical software must be personally approved by the director of CMS.
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Question 29 of 100

29. Question

The MACRA legislation was created to shift healthcare reimbursement from a fee-for-service model to what type of model?

A volume-based model
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A value-based model
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A capitation model
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A bundled payment model
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Question 30 of 100

30. Question

The mnemonic “Q-PIC” is a helpful way to remember the MIPS performance categories. What does the ‘P’ in “Q-PIC” stand for?

Patient Experience
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Provider Quality
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Promoting Interoperability
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Payment Adjustment
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Question 31 of 100

31. Question

A medical assistant is checking in a new patient who has an HMO insurance plan. The patient wants to see a cardiologist for a heart condition. What is the most important first step the medical assistant should advise the patient to take?

Schedule an appointment directly with the cardiologist.
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Obtain a referral from their Primary Care Physician (PCP).
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Call the insurance company to pre-authorize the visit.
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Pay for the visit out-of-pocket and submit for reimbursement.
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Question 32 of 100

32. Question

A medical assistant is preparing a claim for a Medicare patient for a service that might not be covered. To ensure the patient is aware of their potential financial responsibility, which form should be completed?

CMS-1500
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Explanation of Benefits (EOB)
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Advance Beneficiary Notice (ABN)
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Patient Registration Form
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Question 33 of 100

33. Question

A medical practice receives a document from an insurance company that details the payments, denials, and adjustments for multiple patients’ claims. What is this document called?

Remittance Advice (RA)
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Advance Beneficiary Notice (ABN)
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Patient Encounter Form
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Superbill
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Question 34 of 100

34. Question

A patient has a health insurance plan with a $1,000 deductible and 20% coinsurance. The patient has a minor surgical procedure that costs $3,000. The patient has not yet paid any of their deductible. How much will the patient be responsible for paying?

$1,000
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$1,400
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$600
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$3,000
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Question 35 of 100

35. Question

A patient presents with an insurance card for a PPO plan. What is a key characteristic of this type of plan that the medical assistant should be aware of?

The patient must have a referral from their PCP to see a specialist.
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The patient is restricted to a network of providers and cannot go out-of-network.
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The patient has the flexibility to see both in-network and out-of-network providers.
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The patient's out-of-pocket costs are the same for in-network and out-of-network care.
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Question 36 of 100

36. Question

A patient’s insurance plan has an out-of-pocket maximum of $5,000. The patient has already paid $4,500 in deductibles and coinsurance this year. They now have a hospital bill for $2,000. How much of the hospital bill is the patient responsible for?

$2,000
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$500
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$4,500
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$0
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Question 37 of 100

37. Question

A patient’s insurance plan requires them to pay a fixed amount of $30 for every office visit, regardless of the total cost of the visit. What is this fixed payment called?

Deductible
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Coinsurance
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Copayment
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Premium
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Question 38 of 100

38. Question

When verifying a patient’s insurance, the medical assistant discovers the patient’s policy has been terminated. The patient insists it is active. What is the most appropriate action for the medical assistant to take?

Refuse to see the patient.
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Ask the patient to call their insurance company to resolve the issue.
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Bill the patient as a self-pay and have them submit the claim themselves.
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See the patient and bill the insurance company anyway.
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Question 39 of 100

39. Question

Which of the following claim forms is used to bill for professional services, such as a physician’s office visit?

UB-04
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CMS-1500
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ABN
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EOB
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Question 40 of 100

40. Question

Which of the following is a government-sponsored health insurance program for individuals with low income?

Medicare
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PPO
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HMO
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Medicaid
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Question 41 of 100

41. Question

A CCMA is gathering information for a prior authorization request for an MRI. Which of the following is LEAST likely to be required?

The patient's diagnosis code
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The provider's NPI number
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The patient's preferred appointment time
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The clinical notes supporting the need for the MRI
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Question 42 of 100

42. Question

A patient has an insurance plan with a $50 copayment for office visits. The total charge for the visit is $150. How much is the patient expected to pay at the time of service?

$150
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$100
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$50
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$0
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Question 43 of 100

43. Question

A patient is referred to a cardiologist by their PCP. The patient’s insurance plan is an HMO. What is the most likely consequence if the CCMA fails to obtain a referral authorization?

The patient will receive a discount on the service.
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The cardiologist will refuse to see the patient.
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The insurance company may deny the claim for the cardiologist's services.
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The PCP will be penalized.
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Question 44 of 100

44. Question

A patient returns to the clinic for a follow-up appointment. The CCMA notices their insurance card is the same as on their last visit three months ago. What should the CCMA do?

Assume the insurance is still active and proceed with the appointment.
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Ask the patient if their insurance has changed.
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Verify the patient's insurance eligibility and benefits.
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Bill the patient for the full cost of the visit.
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Question 45 of 100

45. Question

A patient’s insurance plan has a 20% coinsurance rate after the deductible has been met. The patient has met their deductible. If the total cost of a procedure is $1,000, how much will the patient be responsible for paying?

$20
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$200
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$800
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$1,000
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Question 46 of 100

46. Question

A provider orders a STAT referral for a patient to go to the emergency department. What should the CCMA do first?

Call the patient's insurance company to obtain authorization.
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Schedule a follow-up appointment for the patient.
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Immediately provide the patient with the referral and direct them to the ED.
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Complete the referral form and place it in the provider's inbox for a signature.
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Question 47 of 100

47. Question

A provider recommends a patient see a dermatologist for a non-urgent skin condition. This is an example of which type of referral?

STAT
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Urgent
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Regular
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Self-referral
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Question 48 of 100

48. Question

The memory anchor V.A.R. is a tool to remember key insurance-related tasks. What does the ‘A’ stand for?

Authorize
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Authenticate
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Adjudicate
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Assess
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Question 49 of 100

49. Question

What is the primary purpose of obtaining prior authorization?

To confirm the patient's address
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To determine if a service is medically necessary and covered by the insurance plan
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To schedule the patient's appointment with a specialist
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To collect the patient's copayment
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Question 50 of 100

50. Question

Why is it crucial for a medical practice to have a robust insurance verification process?

To increase the number of patients seen per day.
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To reduce the need for prior authorizations.
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To ensure the financial stability of the practice by preventing claim denials.
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To eliminate the need for patients to have insurance.
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Question 51 of 100

51. Question

A claim has been denied due to a coding error. What is the most appropriate next step for the medical assistant?

Write off the balance and bill the patient.
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Resubmit the claim with the same information.
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Investigate the denial, correct the coding error, and resubmit the claim.
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Contact the patient and ask them to call their insurance company.
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Question 52 of 100

52. Question

A medical assistant is reviewing a patient’s chart and notices that the insurance information is outdated. Which of the following revenue cycle stages does this action fall under?

Mid-cycle
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Back-end
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Front-end
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Pre-authorization
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Question 53 of 100

53. Question

A medical assistant is tasked with capturing all the services provided to a patient during their visit. This process is known as:

Charge capture
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Patient registration
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Denial management
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Payment posting
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Question 54 of 100

54. Question

A patient calls the office to ask about a bill they received. They do not understand what the “allowable amount” means. The medical assistant should explain that it is:

The amount the patient has to pay out-of-pocket.
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The total amount billed to the insurance company.
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The maximum amount the insurance company will pay for a service.
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The amount the patient has already paid toward their deductible.
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Question 55 of 100

55. Question

A patient has a $500 deductible and a 20% coinsurance. They have a medical bill for $1,500. How much will the patient be responsible for paying?

$500
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$700
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$800
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$1,500
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Question 56 of 100

56. Question

A patient is scheduled for a minor surgical procedure that requires pre-authorization from their insurance company. The medical assistant’s responsibility is to:

Inform the patient that they need to obtain pre-authorization.
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Obtain the pre-authorization from the insurance company before the procedure.
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Submit the claim without pre-authorization and hope it gets paid.
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Bill the patient for the full cost of the procedure.
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Question 57 of 100

57. Question

The document that the insurance company sends to the provider to explain how a claim was processed is called a:

Superbill
Correct Incorrect Correct answer

CMS-1500
Correct Incorrect Correct answer

Remittance Advice (RA)
Correct Incorrect Correct answer

Patient statement
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Correct

Incorrect
Question 58 of 100

58. Question

To ensure the accuracy of claims, a medical assistant should:

Rely on the patient to provide all the correct information.
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Guess the diagnosis code if it is not clear in the documentation.
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Double-check all patient demographic and insurance information.
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Submit claims with missing information to save time.
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Question 59 of 100

59. Question

Which of the following is an example of a “clean claim”?

A claim submitted on paper with handwritten notes.
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A claim with a missing insurance ID number.
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A claim with all the correct patient and provider information, and accurate codes.
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A claim submitted for a service that was not medically necessary.
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Question 60 of 100

60. Question

Which of the following is NOT a common reason for a claim to be denied?

The patient's insurance was not active on the date of service.
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The claim was submitted electronically.
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The service provided was not covered by the patient's plan.
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The diagnosis code did not support the medical necessity of the procedure.
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Question 61 of 100

61. Question

A 55-year-old patient with Medicare is prescribed a standard walker for use at home after knee surgery. The code for the walker, E0135, would be found in which code set?

CPT Category II
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HCPCS Level II
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ICD-10-PCS
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CPT Category I
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Question 62 of 100

62. Question

A medical assistant is reviewing a superbill for a patient who received an office visit and a tetanus vaccination. The code 99214 for the office visit belongs to which code set?

ICD-10-CM
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HCPCS Level II
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CPT
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NDC
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Question 63 of 100

63. Question

A new patient comes to the office for a comprehensive physical exam. The MA notices the provider has selected a CPT code for an established patient visit, which typically reimburses at a lower rate. What is the most appropriate action for the MA?

Change the code to a new patient visit code since it pays more.
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Submit the claim with the incorrect code to avoid bothering the provider.
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Ignore the error as it is the provider's responsibility.
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Query the provider to clarify if the patient is new or established and ensure the correct code is used.
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Question 64 of 100

64. Question

A patient is diagnosed with acute bronchitis. Which code set is used to report this diagnosis to the insurance company?

CPT
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HCPCS Level II
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ICD-10-CM
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DSM-5
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Question 65 of 100

65. Question

A patient is seen for a simple laceration repair on their right forearm. The provider uses a surgical tray (code A4550) during the procedure. Why is it necessary to use a HCPCS Level II code in addition to a CPT code for the repair?

The HCPCS code is a more specific diagnosis for the laceration.
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The CPT code for the laceration repair does not include the cost of the disposable surgical tray.
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All surgical procedures require a corresponding HCPCS code for tracking.
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The HCPCS code is required to specify that the repair was on the right arm.
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Question 66 of 100

66. Question

A patient presents for a follow-up visit to manage their hypertension. The provider performs a medically appropriate history and exam and counsels the patient on medication adherence. Which code set would be used to report the provider’s service?

ICD-10-CM
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HCPCS Level II
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CPT
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Both A and C
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Question 67 of 100

67. Question

A provider documents “sore throat” as the final diagnosis. The coder, however, finds documentation of a positive rapid strep test and codes for “streptococcal pharyngitis” (J02.0). This action is an example of:

Upcoding
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Miscoding
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Coding to the highest level of specificity
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Downcoding
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Question 68 of 100

68. Question

An ICD-10-CM code has 7 characters. What does this typically signify compared to a 3-character code in the same category?

It is a code for a procedure, not a diagnosis.
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It represents a less severe condition.
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It provides a higher level of clinical detail and specificity.
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It is an outdated code that needs to be updated.
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Question 69 of 100

69. Question

The mnemonic “D-P-S” is a study aid to remember the core code sets. What does the “P” stand for?

Patient
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Payer
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Procedure
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Pharmacy
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Question 70 of 100

70. Question

Which organization maintains and copyrights the CPT code set?

Centers for Medicare & Medicaid Services (CMS)
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World Health Organization (WHO)
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American Hospital Association (AHA)
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American Medical Association (AMA)
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Question 71 of 100

71. Question

A clinic is transitioning from paper to electronic records. To comply with the HIPAA Security Rule for ePHI, which of the following is a required TECHNICAL safeguard?

Placing computer monitors in a way that prevents public viewing.
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Implementing a policy for shredding paper documents.
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Using unique user IDs and passwords for EMR access.
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Locking the server room where the e-PHI is stored.
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Question 72 of 100

72. Question

A medical assistant is talking to a patient in the waiting room and mentions the patient’s recent lab results. The waiting room is full of other patients. This is a potential violation of which of the following?

The HITECH Act
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The Patient Self-Determination Act
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The Health Insurance Portability and Accountability Act (HIPAA)
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The Americans with Disabilities Act (ADA)
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Question 73 of 100

73. Question

A medical office is implementing a new EMR system. A medical assistant is concerned about the potential for unauthorized access to patient data. Which security measure would be most effective in preventing unauthorized access from outside the clinic’s network?

Using screen privacy filters.
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Implementing a firewall.
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Placing the computer terminals in a secure area.
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Using cable locks on all computers.
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Question 74 of 100

74. Question

A new patient arrives at the clinic and you are responsible for creating their medical record. Which of the following is NOT a required component of the medical record?

Patient's demographics
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Patient's preferred pharmacy
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A complete list of the patient's allergies
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The patient's insurance information
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Question 75 of 100

75. Question

A patient has a right to access their own medical records under HIPAA. If a patient requests a copy of their records, what is the medical office permitted to do?

Refuse the request if the patient has an outstanding balance.
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Charge a reasonable, cost-based fee for the copies.
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Provide only a summary of the records, not the full chart.
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Require the patient to wait 60 days to receive the records.
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Question 76 of 100

76. Question

A patient’s medical record indicates a “SOAP” note format was used for the last visit. What does the “S” in SOAP stand for?

Subjective
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Signature
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Symptoms
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Source
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Question 77 of 100

77. Question

A provider asks you to pull the chart for a patient who was last seen 10 years ago. The clinic uses a terminal-digit filing system. If the patient’s medical record number is 12-34-56, where would you look for the file?

In section 12
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In section 34
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In section 56
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In section 65
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Question 78 of 100

78. Question

When a paper medical record is no longer active, what is the most appropriate procedure for storage?

Shred the record immediately.
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Store the record in an off-site, secure facility.
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Give the record to the patient to keep.
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Digitize the record and then destroy the paper copy.
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Question 79 of 100

79. Question

Which of the following is a key benefit of using an Electronic Medical Record (EMR) system over paper records?

Lower initial setup cost.
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No need for staff training.
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Improved accessibility for multiple users simultaneously.
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Complete immunity from data loss or security breaches.
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Question 80 of 100

80. Question

While documenting a patient’s vital signs in the EMR, you realize you entered the blood pressure for the wrong patient. What is the correct procedure to fix this error?

Delete the incorrect entry.
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Create a new entry and note the error in the comments.
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Use the EMR's amendment or addendum feature to correct the entry, ensuring the original entry is still visible.
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Ask the provider to correct the entry for you.
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Question 81 of 100

81. Question

A medical assistant is cleaning up a small spill of a hazardous chemical in the lab. According to the Hazard Communication Standard, what is the first resource the medical assistant should consult?

The office manager
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The Safety Data Sheet (SDS) for the chemical
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The internet for cleaning instructions
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A coworker for advice
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Question 82 of 100

82. Question

A medical assistant is preparing a room for a patient with a known latex allergy. Which of the following actions demonstrates proper inventory management and patient safety?

Using latex gloves because they are the most readily available.
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Ensuring that only non-latex gloves and supplies are used for the patient.
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Asking the patient to bring their own gloves.
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Informing the patient that the office does not have non-latex supplies.
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Question 83 of 100

83. Question

A medical assistant is responsible for ordering supplies for the clinic. To ensure that the clinic does not run out of essential items like gloves and gauze, what is the MOST effective strategy to implement?

Ordering a large quantity of supplies once a year to get a bulk discount.
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Establishing par levels for each supply item and reordering when the minimum level is reached.
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Waiting for a physician to report that a supply is running low before ordering more.
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Conducting a supply count every six months.
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Question 84 of 100

84. Question

A medical assistant is tasked with creating a chemical inventory list for the office. Which OSHA standard is this task most directly related to?

General Duty Clause
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Bloodborne Pathogens Standard
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Hazard Communication Standard
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Personal Protective Equipment Standard
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Question 85 of 100

85. Question

A medical assistant notices that the sharps container is three-quarters full. According to OSHA’s Bloodborne Pathogens Standard, what is the appropriate action to take?

Continue using the container until it is completely full.
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Close the container, lock it, and place it in the designated area for disposal.
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Empty the contents of the container into a regular trash can.
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Ask a coworker to take care of it at the end of the day.
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Question 86 of 100

86. Question

A new centrifuge is delivered to the medical office. What is the FIRST step a medical assistant should take before using the equipment?

Immediately start using it for patient sample processing.
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Read the manufacturer's instructions for operation and maintenance.
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Attempt to calibrate it based on experience with the old centrifuge.
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Place it in a corner until a technician can set it up.
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Question 87 of 100

87. Question

A patient complains that the waiting room is too cold. This is an example of a safety concern that falls under which OSHA principle?

The Bloodborne Pathogens Standard
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The Hazard Communication Standard
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The General Duty Clause
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The Ergonomics Standard
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Question 88 of 100

88. Question

The medical office has a new digital scale. To ensure its accuracy, what should be done regularly?

The scale should be calibrated according to the manufacturer's instructions.
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The scale should be wiped down with a disinfectant after each use.
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The scale should be kept in a locked room when not in use.
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The scale should be replaced every year.
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Question 89 of 100

89. Question

The medical office’s autoclave is not reaching the proper temperature for sterilization. What is the most appropriate immediate action for the medical assistant to take?

Continue to use the autoclave but for a longer cycle time.
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Place a sign on the autoclave indicating that it is out of service and report the issue to the office manager.
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Try to fix the autoclave by adjusting the settings randomly.
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Assume the autoclave is working and that the temperature gauge is broken.
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Question 90 of 100

90. Question

When unpacking a shipment of new supplies, a medical assistant finds a box of expired bandages. What is the correct action to take?

Place the expired bandages in the regular inventory to be used first.
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Separate the expired bandages from the regular inventory and dispose of them according to office policy.
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Use the expired bandages for non-critical procedures.
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Return the entire shipment to the supplier.
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Question 91 of 100

91. Question

A Medical Assistant is entering a new patient’s information into the EHR and is unsure of the correct spelling of their last name. What is the best course of action?

Guess the spelling based on how it sounds.
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Ask the patient to spell their last name.
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Look up the name in a phone book.
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Leave the last name field blank.
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Question 92 of 100

92. Question

A new medical office is setting up its patient portal. Which feature is most crucial for ensuring HIPAA compliance?

A visually appealing and user-friendly interface.
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Secure messaging with end-to-end encryption.
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The ability to pay bills online.
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Integration with social media platforms.
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Question 93 of 100

93. Question

A patient calls the office asking for their recent lab results. The results are available in the patient portal. What is the most appropriate response from the Medical Assistant?

"I can't give you the results over the phone. You have to come into the office."
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"Let me read them to you right now."
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"The results are available for you to view on the patient portal. I can walk you through how to access them if you'd like."
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"You need to make an appointment with the doctor to discuss your results."
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Question 94 of 100

94. Question

A patient complains that they find the patient portal difficult to navigate. This is the third such complaint this week. What is the most proactive response from the Medical Assistant?

Tell the patient that the portal is easy to use and they just need to practice.
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Ignore the complaints as some patients are just not tech-savvy.
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Document the feedback and report the trend to the office manager or supervisor.
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Suggest the patient go back to calling the office for all their needs.
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Question 95 of 100

95. Question

A patient is visibly upset and speaking in a loud voice at the front desk. Which of the following demonstrates the most professional and empathetic response from the Medical Assistant?

Tell the patient to calm down and stop shouting.
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Ignore the patient until they have calmed down.
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Say, "I can see you're upset. Let's step into a private area to discuss this."
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Threaten to call security if the patient doesn't lower their voice.
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Question 96 of 100

96. Question

A patient sends a message through the portal stating they have a new allergy to penicillin. What is the Medical Assistant’s most critical next step?

Immediately update the allergy information in the patient's EHR.
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Send a message back to the patient acknowledging receipt of the information.
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Wait for the physician to see the message.
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Call the patient to confirm the allergy.
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Question 97 of 100

97. Question

A patient with limited English proficiency is having trouble understanding how to use the patient portal. What is the most appropriate action for the Medical Assistant to take?

Tell the patient to ask a family member for help.
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Give the patient a brochure in English and hope they figure it out.
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Use a professional medical interpreter service to explain the portal's features.
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Speak louder and slower in English.
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Question 98 of 100

98. Question

When entering a new prescription into the EHR that was called in by a pharmacy, the Medical Assistant notices the dosage seems unusually high for the medication. What is the most appropriate action?

Enter the prescription as it was called in.
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Call the pharmacy to confirm the dosage.
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Ask another Medical Assistant for their opinion.
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Flag the prescription and notify the prescribing physician before entering it.
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Question 99 of 100

99. Question

Which of the following is a primary benefit of using a patient portal for a medical practice?

Increased revenue from portal subscription fees.
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Reduced administrative workload and fewer phone calls.
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Elimination of the need for a receptionist.
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The ability to diagnose patients without an in-person visit.
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Question 100 of 100

100. Question

Which of the following is an example of a potential HIPAA violation related to a patient portal?

A patient shares their portal login information with a family member.
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The portal uses two-factor authentication for login.
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A Medical Assistant discusses a patient's portal message in the office breakroom.
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A patient can download their medical records from the portal.
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