Module 13 Quiz – Patient Care Coordination and Education

By Nancy Kimmel, MSN, FNP / May 12, 2026

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Question 1 of 15

1. Question

A patient is referred to a cardiologist by their PCP. The patient’s insurance plan is an HMO. What is the most likely consequence if the CCMA fails to obtain a referral authorization?

The patient will receive a discount on the service.
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The cardiologist will refuse to see the patient.
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The insurance company may deny the claim for the cardiologist's services.
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The PCP will be penalized.
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Question 2 of 15

2. Question

A medical assistant has just finished a procedure involving potential exposure to blood. After doffing all PPE, what is the final, critical step?

Documenting the procedure
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Wiping down the work area
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Performing hand hygiene
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Checking the patient's vital signs
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Question 3 of 15

3. Question

The “CARE” mnemonic is a study aid for remembering the medical assistant’s role. What does the “A” in CARE stand for?

Administrative
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Advocate
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Anatomy
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Accurate
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Question 4 of 15

4. Question

The “TEAM” mnemonic is a memory aid for professional presence. What does the “A” stand for?

Appearance
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Attitude
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Assertiveness
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Accuracy
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Question 5 of 15

5. Question

The “SAFE LIFT” mnemonic is a tool to remember the steps for a safe transfer. What does the “L” stand for?

Lift with your legs.
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Look before you leap.
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Lock the wheels.
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Lower the patient slowly.
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Question 6 of 15

6. Question

A provider is running 15 minutes behind for a telehealth visit. The patient is waiting in the virtual room. What is the most professional action for the CCMA to take?

Send a chat message to the patient informing them of the delay and offering to reschedule if needed.
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End the virtual visit and have the patient call back in 15 minutes.
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Do nothing, as delays are common in medical practices.
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Call the patient on the phone to complain about the provider's tardiness.
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Question 7 of 15

7. Question

A patient calls the office to complain that they saw their neighbor, who also visits the practice, and the MA at the front desk confirmed the neighbor’s appointment time out loud. This is a potential violation of which of the following?

OSHA
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The MA's scope of practice
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HIPAA
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The Americans with Disabilities Act
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Question 8 of 15

8. Question

Which of the following is an example of a potential HIPAA violation related to a patient portal?

A patient shares their portal login information with a family member.
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The portal uses two-factor authentication for login.
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A Medical Assistant discusses a patient's portal message in the office breakroom.
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A patient can download their medical records from the portal.
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Question 9 of 15

9. Question

During a practice exam, a student correctly identifies that the right to privacy and confidentiality is a key patient right. This concept is most directly tested under which domain?

Communication and Customer Service
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Administrative Assisting
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Medical Law and Ethics
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Patient Care Coordination and Education
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Question 10 of 15

10. Question

A new patient is checking in for their first appointment. The CCMA is responsible for entering their information into the EHR. Which of the following pieces of information is considered part of the patient’s demographics?

Their blood pressure reading.
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Their chief complaint.
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Their insurance provider.
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Their allergy to penicillin.
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Question 11 of 15

11. Question

A practice manager is explaining MACRA to a new medical assistant. Which statement best summarizes the primary goal of this legislation?

"MACRA's goal is to increase the number of patients we see each day."
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"MACRA aims to ensure all medical assistants are certified."
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"MACRA is designed to pay doctors more for providing higher quality, more efficient care."
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"MACRA's purpose is to transition all practices to paper charts."
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Question 12 of 15

12. Question

Under which of the following circumstances would it be appropriate for a medical office to make a bad debt write-off?

The patient has a high-deductible health plan and has not met their deductible.
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The practice has received a bankruptcy notice for the patient.
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The patient has not paid their copayment for their last three visits.
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The patient is disputing a charge on their bill with their insurance company.
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Question 13 of 15

13. Question

The memory anchor V.A.R. is a tool to remember key insurance-related tasks. What does the ‘A’ stand for?

Authorize
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Authenticate
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Adjudicate
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Assess
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Question 14 of 15

14. Question

A patient states they are here for a “follow-up on their blood pressure.” In which section of the health history would the CCMA document this?

History of Present Illness
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Chief Complaint
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Past Medical History
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Review of Systems
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Question 15 of 15

15. Question

The primary purpose of the “Memory Anchor” mnemonic GREET (Greet, Request/verify, Ensure forms, Examine card, Thank) is to:

Provide a script for CCMAs to follow exactly with every patient.
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Help CCMAs remember the critical sequence of the check-in process for consistency and accuracy.
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Fulfill a legal requirement for patient registration.
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Serve as a checklist for billing purposes.
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